Jio SIM Telecom Operator India FAQ

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IMPORTANT SUMMARY

Email – care@jio.com

Whatsapp Num – 7018899999

Can i activate International roaming without internaltion pack in Jio?

Yes, you can activate international roaming on your Jio SIM without purchasing an international roaming pack. However, it’s important to note that using international roaming without a pack can be very expensive as you will be charged on a pay-as-you-go basis for calls, SMS, and data usage. Here’s how you can activate international roaming:

Steps to Activate International Roaming on Jio

  1. Using MyJio App:
    • Open the MyJio app on your phone.
    • Go to the ‘Menu’ and select ‘Settings.’
    • Under ‘Settings,’ select ‘International Roaming.’
    • Toggle the switch to activate international roaming.
  2. Using SMS:
    • Send an SMS ‘IR’ to 199 from your Jio number.
  3. Using Jio.com:
    • Visit the Jio website and log in to your account.
    • Navigate to the ‘Manage Service’ section.
    • Select ‘International Roaming’ and activate it.

International Roaming support desk

During your travels, our International Roaming support desk will be available 24/7 to provide assistance. 
Save our International Roaming Support Number: +917018899999 - You can chat on this number via WhatsApp OR - You can call us on this number.
For information on International roaming tariffs, kindly visit https://www.jio.com/dl/recharge_ir

Enable International roaming in JIO

Knowing how important it is to stay connected while you are abroad, I am here to get this issue address for you. 

Kindly answer the below question pertaining to your account so that we can activate International Roaming.

1.    Proof of Identity/Proof of Address number [last 4 digits] – Mandatory 

2.    Father’s name

3.    Last successful recharge value

4.    IMEI (to know IMEI dial *#06#) 

5.    Make and model of the device  

6.    Frequently dialed numbers​

Rest assured, once you share the above mentioned details, we will make sure this thing is taken care of.

Lastly, I would request you to send a WhatsApp message to our number “7018899999” and our IR Specialist will assist you on top-priority.

Jio SIM FAQ

1. How can I get a Jio SIM card?

  • You can obtain a Jio SIM card by visiting a Jio Store, Reliance Digital Store, or any authorized Jio retailer. You will need to provide a valid proof of identity and address, along with a passport-sized photograph.

2. What documents are required to get a Jio SIM card?

  • You need to provide a valid proof of identity (such as Aadhaar card, Voter ID, Passport, etc.) and a proof of address. You will also need to submit a passport-sized photograph.

3. How do I activate my Jio SIM card?

  • After receiving the Jio SIM card, insert it into your phone and complete the tele-verification process by calling 1977 from your Jio number. You will need to confirm your identity details during the call.

4. What are the available Jio prepaid and postpaid plans?

  • Jio offers a variety of prepaid and postpaid plans. You can check the latest plans on the official Jio website or through the MyJio app. Plans typically include data benefits, unlimited voice calls, SMS, and access to Jio apps.

5. How can I check my Jio balance and data usage?

  • You can check your balance and data usage through the MyJio app or by dialing *333# from your Jio number. You can also send an SMS with the word ‘BAL’ to 199.

6. How can I recharge my Jio number?

  • You can recharge your Jio number through the MyJio app, Jio website, or any third-party recharge platform like Paytm, Google Pay, or PhonePe.

7. How can I port my existing number to Jio?

  • To port your existing number to Jio, send an SMS with ‘PORT <your mobile number>’ to 1900. You will receive a Unique Porting Code (UPC). Visit a Jio Store or retailer with the UPC, a passport-sized photograph, and valid ID and address proof to complete the porting process.

8. What should I do if my Jio SIM card is lost or stolen?

  • If your Jio SIM card is lost or stolen, immediately call Jio customer care at 199 to block your SIM card. You can get a replacement SIM by visiting a Jio Store with your valid ID proof.

9. How can I contact Jio customer care?

  • You can contact Jio customer care by dialing 198 (for complaints) or 199 (for general inquiries) from your Jio number. You can also use the live chat feature on the MyJio app or visit the Jio website for more support options.

10. What are the benefits of Jio Prime membership?

  • Jio Prime membership offers additional benefits like exclusive access to certain plans, extra data, and premium content on Jio apps. You can subscribe to Jio Prime through the MyJio app or Jio website.

Jio IR Guide

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