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Asiana Airlines Review – Premium Experience with Room for Improvement
🎫 Booking & Website/App Experience
Rating: ★★★★☆ (4/5)
| Pros | Cons |
|---|---|
| Intuitive website & mobile app | Occasional fare display confusion |
| Online check-in 48 hrs prior | Codeshare flights complicate process |
| Seat selection and fare options clear | Redesign features could use simplification |
Commentary:
Asiana’s online ecosystem is reliable. Users consistently cite smooth booking and early check-in as strengths. Some report slight confusion around co-share flight booking—this area could be more transparent.
🛂 Check-In Process
Rating: ★★★★☆ (4/5)
| Pros | Cons |
|---|---|
| Online check-in from 48 hrs before departure | Standby/non-rev travelers face system errors |
| Efficient boarding & baggage handling | Performance reliant on airport staff availability |
Commentary:
Overall, check-in runs smoothly. Online early access is appreciated. A few travelers with non-rev tickets face technical hitches, though in-person staff assistance often compensates.
🛫 Airport Experience
Rating: ★★★★☆ (4/5)
| Pros | Cons |
|---|---|
| Efficient hub at Incheon (ICN) with excellent amenities | Some travellers describe rushed boarding and transit |
Commentary:
ICN is an outstanding gateway—clean, well-staffed, and equipped. User feedback highlights fast assistance for special needs. A few report hurried boarding, though this seems rare.
⏱️ Punctuality & Reliability
Rating: ★★★★☆ (4/5)
| Pros | Cons |
|---|---|
| High on-time performance praised | Fast pacing at connection hubs can feel rushed |
Commentary:
Asiana frequently maintains timeliness across international routes. Most travelers confirm on-time departures and arrivals. Transfers can feel brisk—proper connection time is advisable.
💺 In‑Flight Comfort & Cleanliness
Rating: ★★★★☆ (4/5)
| Pros | Cons |
|---|---|
| Cabins are modern, clean, spacious | Older aircraft cabin colors less contemporary |
Commentary:
Passengers consistently praise the comfortable seats, mood lighting, and cleanliness across A350/B777/F-class cabins. A few feedback note that some older A330s feel dated.
🍽️ In‑Flight Services
Rating: ★★★★☆ (4/5)
| Pros | Cons |
|---|---|
| High-quality meals reflect Korean cuisine reputation | A few mention inconsistent cabin crew engagement |
Commentary:
Passengers love Asiana’s traditional Korean meals and beverage selection. Crew service generally receives high marks, though a few report minimal interaction during segments of flight.
🧳 Baggage Handling
Rating: ★★★☆☆ (3/5)
| Pros | Cons |
|---|---|
| Wheelchair & special baggage handled well | Some baggage damage or denial of lighter items |
Commentary:
Special assistance baggage receives praise. However, a few travelers report issues with mishandling or denied baggage claims.
💰 Value for Money
Rating: ★★★★☆ (3.8/5)
| Pros | Cons |
|---|---|
| Good balance of service and comfort for full-service rates | Pricing less competitive on certain regional routes |
Commentary:
As a full-service airline, Asiana offers strong value in-flight, especially with food, comfort, and punctuality. Cost-conscious flyers may find premium routes a bit steep.
🌟 Overall Experience
Rating: ★★★★☆ (4/5)
Passengers experience a generally positive journey from booking to baggage pickup. Strengths include punctual departures, hospitable service, and cabin quality. Main areas to improve: baggage damage handling and cabin engagement consistency.
📊 Summary Table
| Aspect | Rating |
|---|---|
| Booking & Website/App | ★★★★☆ |
| Check-In Process | ★★★★☆ |
| Airport Experience | ★★★★☆ |
| Punctuality & Reliability | ★★★★☆ |
| In‑Flight Comfort & Cleanliness | ★★★★☆ |
| In‑Flight Services | ★★★★☆ |
| Baggage Handling | ★★★☆☆ |
| Value for Money | ★★★★☆ |
| Overall Experience | ★★★★☆ |
✅ Final Verdict
Asiana Airlines stands out as a specialty full-service carrier with consistently high performance in service, comfort, and punctuality. It ranks highly for travellers seeking Asian hospitality and reliability—especially on long-haul routes.
Recommended for:
Passengers valuing meal quality, cabin comfort, and efficient gates—particularly in long-haul or business class travel.
Caveat for:
Those heavily reliant on baggage reliability. A couple of passengers faced claim rejections which could leave some wary.
Overall Rating: ★★★★☆ (4/5)
Sources & References
- Yelp & Consumer Affairs reviews
- TripAdvisor, Skytrax, AirlineRatings feedback
- Reddit & blogger insights
- Wikipedia info on fleet, hubs, and merger
