{"id":23576,"date":"2025-06-21T06:43:58","date_gmt":"2025-06-21T06:43:58","guid":{"rendered":"https:\/\/www.holidaylandmark.com\/blog\/?p=23576"},"modified":"2025-06-08T06:57:48","modified_gmt":"2025-06-08T06:57:48","slug":"in-depth-review-of-alitalia-a-journey-between-italian-elegance-and-operational-challenges","status":"publish","type":"post","link":"https:\/\/www.holidaylandmark.com\/blog\/in-depth-review-of-alitalia-a-journey-between-italian-elegance-and-operational-challenges\/","title":{"rendered":"In-Depth Review of Alitalia: A Journey Between Italian Elegance and Operational Challenges"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">In-Depth Review of Alitalia: A Journey Between Italian Elegance and Operational Challenges<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-7-2025-11_55_53-PM-683x1024.png\" alt=\"\" class=\"wp-image-23577\" srcset=\"https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-7-2025-11_55_53-PM-683x1024.png 683w, https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-7-2025-11_55_53-PM-200x300.png 200w, https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-7-2025-11_55_53-PM-768x1152.png 768w, https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-7-2025-11_55_53-PM.png 1024w\" sizes=\"auto, (max-width: 683px) 100vw, 683px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Booking &amp; Website\/App Experience with Alitalia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><br><strong>\ud83d\udc4d Positives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Official website allows searching codeshare itineraries and Lufthansa\/Delta partner flights, making long-haul routes accessible. <\/li>\n\n\n\n<li>\u201cMilleMiglia\u201d loyalty programme\u2014now inherited by ITA\u2014was well-regarded for accruing miles. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multiple complaints about confusing fare bundles and unexpected seat-selection fees. =<\/li>\n\n\n\n<li>Reviews frequently note opaque baggage fees and unclear allowances\u2014even basic add-ons required at checkout. <\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Check\u2011in Process with Alitalia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><br><strong>\ud83d\udc4d Positives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard 24\u201348\u202fh online\/mobile check-in\u2014functional and allows seat selection for paid ticket tiers.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reports of overstaffed counters with slow service; staff sometimes described as \u201cunmotivated.\u201d <\/li>\n\n\n\n<li>Gate-side issues: late bag drops and unannounced gate-checking of carry-ons led to stress during boarding.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Airport Experience for Alitalia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><br><strong>\ud83d\udc4d Positives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rome Fiumicino and Milan Malpensa included lounges for business class and frequent flyers\u2014clean with refreshments. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gate areas, especially small domestic hubs, were reported as chaotic and poorly organized.<\/li>\n\n\n\n<li>Customer service desk interactions were often slow and lacking empathy.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Punctuality of Alitalia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><br><strong>\ud83d\udc4d Positives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Skytrax data praised Alitalia&#8217;s on-time performance in early 2019 (top-ranked). <\/li>\n\n\n\n<li>Some international flights, like Rome\u2013Delhi business class, were noted for perfect punctuality. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Passenger reviews reported consistent delays\u2014even a one-hour delay on flights meant to be 15\u202fmin late. <\/li>\n\n\n\n<li>Lost luggage also contributed to perceived unreliability.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. In\u2011flight Comfort &amp; Cleanliness<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><br><strong>\ud83d\udc4d Positives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Newer aircraft (e.g., A330, 777) presented business class cabins with screens, good food, and comfort. <\/li>\n\n\n\n<li>Economy seats adequate\u2014industry standard legroom on intercontinentals.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Several reports of older aircraft with worn seats, inadequate padding, poor ventilation.<\/li>\n\n\n\n<li>Cabin interiors often felt dated or less maintained compared to competitors.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. In\u2011flight Services (Crew &amp; Catering)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2605\u2606 (4\/5)<\/strong><br><strong>\ud83d\udc4d Positives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Italian meals\u2014lasagna, ravioli, tiramisu\u2014were frequently praised, especially in Business Class.<\/li>\n\n\n\n<li>Crew members described as \u201ccompetent, attentive\u201d with high standards, especially on long-haul service.<\/li>\n\n\n\n<li>Awards: Best Airline Cuisine, Best Business\u2011Class Seat Design in 2019.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inconsistency across flights; some guests found cabin service rushed or inattentive.<\/li>\n\n\n\n<li>Frequent announcements sometimes overly loud, causing discomfort when using headphones. <\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Baggage Handling<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2606\u2606\u2606 (2\/5)<\/strong><br><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Numerous reports of lost or significantly delayed baggage (up to 4\u202fdays).<\/li>\n\n\n\n<li>Some passengers noted damage to luggage and poor resolution\/compensation experiences.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Value for Money<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><br><strong>\ud83d\udc4d Positives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Meal inclusion\u2014especially in economy\u2014is a strong value compared to low-cost European airlines.<\/li>\n\n\n\n<li>Club lounge access and SkyTeam coordination add perceived benefits.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc4e Negatives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unexpected fees for seat selection, baggage, in-flight services could offset appeal. <\/li>\n\n\n\n<li>Overall score (~2.94\/5) suggests limited \u201crecommend\u201d sentiment among customers. <\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Overall Experience<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><br>Alitalia balanced Italian hospitality and cuisine against systemic operational issues. On some frontiers\u2014especially long-haul service\u2014it delivered strong loyalty qualities (cabin, catering). On others\u2014like check-in hustle, seat condition, baggage mishandling\u2014it fell short. Its performance before becoming ITA ranged from reliable to frustrating depending on route and equipment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Summary Table<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Aspect<\/th><th>Rating<\/th><th>Highlights<\/th><\/tr><\/thead><tbody><tr><td>Booking &amp; Website\/App<\/td><td>3\/5<\/td><td>All-in-one platform; unclear fees\/seat selection required<\/td><\/tr><tr><td>Check-in Process<\/td><td>3\/5<\/td><td>Standard online check-in; slow counters and unmotivated staff<\/td><\/tr><tr><td>Airport Experience<\/td><td>3\/5<\/td><td>Lounge access; chaotic gate areas and poor signage<\/td><\/tr><tr><td>Punctuality<\/td><td>3\/5<\/td><td>Good historic on-time data; passenger-reported delays<\/td><\/tr><tr><td>In-flight Comfort &amp; Cleanliness<\/td><td>3\/5<\/td><td>Comfortable on newer aircraft; dated cabins in older jets<\/td><\/tr><tr><td>In-flight Services<\/td><td>4\/5<\/td><td>Excellent food, especially Italian; crew service varied<\/td><\/tr><tr><td>Baggage Handling<\/td><td>2\/5<\/td><td>Frequent reports of lost\/delayed luggage<\/td><\/tr><tr><td>Value for Money<\/td><td>3\/5<\/td><td>Strong food\/styling benefits; surprising fees affect price<\/td><\/tr><tr><td><strong>Overall Experience<\/strong><\/td><td><strong>3\/5<\/strong><\/td><td>Mixture of elegance and frustration; unpredictable experience<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Final Verdict of Alitalia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Alitalia offered moments of true Italian charm\u2014from culinary delights to attentive service in premium cabins. However, aging fleet issues, spotty operational reliability, and baggage woes often overshadowed these strengths. If you fly for the experience\u2014especially long-haul\u2014you may enjoy their hospitality. But if punctuality, baggage handling, and modern comfort are vital, consider cautious planning or alternate carriers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Overall Rating: \u2605\u2605\u2605\u2606\u2606 (3\/5)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Recommendation:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose Alitalia for long-haul routes with newer cabins and included meals.<\/li>\n\n\n\n<li>Travel light, arrive early, and prepare for potential baggage delays.<\/li>\n\n\n\n<li>Purchase seat selection and baggage early to avoid surprises.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sources:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>TripAdvisor, Reddit, Skytrax, ConsumerAffairs, Wikipedia insights on Alitalia operations, punctuality, fleet, and awards.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Note:<\/em> This review is based on aggregated passenger feedback about Alitalia between 2019\u20132021 (before being replaced by ITA Airways on 15 Oct 2021). Individual experiences may vary.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In-Depth Review of Alitalia: A Journey Between Italian Elegance and Operational Challenges 1. Booking &amp; Website\/App Experience with Alitalia Rating: [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3998],"tags":[],"class_list":["post-23576","post","type-post","status-publish","format-standard","hentry","category-airlines"],"_links":{"self":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts\/23576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/comments?post=23576"}],"version-history":[{"count":2,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts\/23576\/revisions"}],"predecessor-version":[{"id":23579,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts\/23576\/revisions\/23579"}],"wp:attachment":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/media?parent=23576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/categories?post=23576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/tags?post=23576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}