{"id":23284,"date":"2025-05-23T18:37:38","date_gmt":"2025-05-23T18:37:38","guid":{"rendered":"https:\/\/www.holidaylandmark.com\/blog\/?p=23284"},"modified":"2025-05-23T19:48:01","modified_gmt":"2025-05-23T19:48:01","slug":"airasia-customer-support","status":"publish","type":"post","link":"https:\/\/www.holidaylandmark.com\/blog\/airasia-customer-support\/","title":{"rendered":"AirAsia Customer Support"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.holidaylandmark.com\/blog\/airasia-customer-support\/#Important_Link\" >Important Link<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.holidaylandmark.com\/blog\/airasia-customer-support\/#Lost_Damaged_Delayed_Baggage\" >Lost \/ Damaged \/ Delayed Baggage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.holidaylandmark.com\/blog\/airasia-customer-support\/#India_Sales_Offices\" >India Sales Offices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.holidaylandmark.com\/blog\/airasia-customer-support\/#Global_Sales_Offices\" >Global Sales Offices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.holidaylandmark.com\/blog\/airasia-customer-support\/#Global_Baggage_Contact_Details\" >Global Baggage Contact Details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.holidaylandmark.com\/blog\/airasia-customer-support\/#AirAsia_Sales_Support_in_Japan\" >AirAsia Sales Support in Japan<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>WORKING CONTACT FORM &#8211; https:\/\/support.airasia.com\/s\/article\/Sales-Office?language=ja<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Wherever you are in the world, know that we are only a click away. Contact us at any of our Customer Support lines using the contact details and numbers listed below.<br><br>For an instant response 24 hours a day and urgent assistance, please Chat with AskBo via AirAsia MOVE website\/app or support page by following the steps below:<br><br>i. Chat with&nbsp;<strong>AskBo<\/strong>&nbsp;and select &#8216;<strong>AirAsia Flights<\/strong>&#8216;. Then you may choose from the list option that matched your inquiry.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Australia<\/td><td>AirAsia &amp; AirAsia X flights(Voicemail Service)<\/td><td>+61238138388<\/td><td>24 hoursMonday to Sunday<\/td><\/tr><tr><td>Mainland China<\/td><td>AirAsia &amp; AirAsia X flights(Customer Support Line)<\/td><td>+862066618855<\/td><td>8am &#8211; 9pm (GMT+8)Monday to Sunday<\/td><\/tr><tr><td>Indonesia<\/td><td>AirAsia &amp; AirAsia X flights(Voicemail service)<\/td><td>+622129270880<\/td><td>24 hoursMonday to Sunday<\/td><\/tr><tr><td>Japan<\/td><td>AirAsia &amp; AirAsia X flights(Voicemail service)<\/td><td>+81335277898<\/td><td>24 hoursMonday to Sunday<\/td><\/tr><tr><td>South Korea<\/td><td>AirAsia &amp; AirAsia X flights(Voicemail service)<\/td><td>+82261383444.<\/td><td>24 hours<br><br>Monday to Sunday<\/td><\/tr><tr><td>Taiwan, China<\/td><td>AirAsia &amp; AirAsia X flights(Customer Support Line)<\/td><td>+886277283080<\/td><td>8am &#8211; 9pm (GMT+8)Monday to Sunday<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Link\"><\/span>Important Link<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.airasia.com\/\">Customer Support<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Lost_Damaged_Delayed_Baggage\"><\/span>Lost \/ Damaged \/ Delayed Baggage<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For any query\/complaint related to lost \/ damaged \/ delayed baggage, you can contact to the customer support.<\/li>\n\n\n\n<li>If your baggage is damaged, then you have to report it within 7 working days.<\/li>\n\n\n\n<li>If your baggage is delayed, then you have to report it within 21 working days.<\/li>\n\n\n\n<li>For more information\u00a0<a href=\"https:\/\/support.airasia.com\/s\/article\/My-baggage-is-delayed-missing-or-damaged-en\">Please Read<\/a>\u00a0.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"India_Sales_Offices\"><\/span>India Sales Offices<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>Sr No.<\/th><th>Location<\/th><th>Contact No.<\/th><th>Email<\/th><th>Operation Hours (GMT +5.30)<\/th><th>Address<\/th><\/tr><tr><td>1<\/td><td>New Delhi<\/td><td>National Help Desk:&nbsp;18001033587<br>Landline No.:(+91) 1141336650<\/td><td><a href=\"mailto:reservations.airasia%40apgindia.co.in\">reservations.airasia@apgindia.co.in<\/a>&nbsp;,&nbsp;<a href=\"mailto:groups.airasia%40apgindia.co.in\">groups.airasia@apgindia.co.in<\/a>&nbsp;,<br><a href=\"mailto:sales.airasia%40apgindia.co.in\">sales.airasia@apgindia.co.in<\/a><\/td><td>Mon-Fri, 9:30am-6:30pm<br>Sat, 9:30am-4pm<\/td><td>Apg Group India Private Limited (Thai Airasia X &#8211; General Sales Agent Gsa<br>Plot # 8 &amp; 9, C-6 &amp; 7,Vasant Kunj, New Delhi 110070, India<\/td><\/tr><tr><td>2<\/td><td>Tamil Nadu<\/td><td>18002021065<\/td><td><a href=\"mailto:maa%40trackholidays.com\">maa@trackholidays.com<\/a><\/td><td>Mon-Fri, 9:30am-6pm<br>Sat, 9:30am-1:30pm<\/td><td>Track Holidays Private Limited (Chennai)<br>#123\/124, Ispahani Centre, Nungambakkam High Road, (Near Income Tax Office)Nungambakkam,<br>Chennai 600 034, Tamil Nadu, India<\/td><\/tr><tr><td>3<\/td><td>Kerala<\/td><td>18002021067<\/td><td><a href=\"mailto:cok%40trackholidays.com\">cok@trackholidays.com<\/a><\/td><td>Mon-Fri, 9:30am-6pm<br>Sat, 9:30am-1:30pm<\/td><td>Track Holidays Private Limited (Kochi)<br>Krishananjali, 61\/2820, Ground Floor, Ravi Puram,<br>Kochi-682016, India Krishananjali, 61\/2820, Ground Floor, Ravi Puram, Kochi-682016, India<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Global_Sales_Offices\"><\/span><a href=\"https:\/\/m.indiacustomercare.com\/sites\/default\/files\/list-of-sales-office.pdf\">Global Sales Offices<\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Global_Baggage_Contact_Details\"><\/span>Global Baggage Contact Details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>Sr No.<\/th><th>Location<\/th><th>Contact No.<\/th><th>Email<\/th><th>Address<\/th><\/tr><tr><td>1<\/td><td>Kuala Lumpur (KUL)<\/td><td>+603 8778 5495,&nbsp;+603 8778 5494<\/td><td><a href=\"mailto:gtr_kul_cbto%40groundteamred.com\">gtr_kul_cbto@groundteamred.com<\/a><\/td><td>Level 2, Terminal KLIA2, KL International Airport, Jalan KLIA2, 64000 KLIA, Selangor Darul Ehsan<\/td><\/tr><tr><td>2<\/td><td>Don Mueang (DMK)<\/td><td>+662 562 5869&nbsp;(International Flights)<br>+662 535 4663&nbsp;(Domestic Flights)<\/td><td><a href=\"mailto:taa_dmk_cbto%40airasia.com\">taa_dmk_cbto@airasia.com<\/a><\/td><td>No.222 Don Mueang International Airport, 3rd floor Central Office Building Room No. 3200, Vibhavadi Rangsit Road, Sanambin, Don Mueang, Bangkok 10210<\/td><\/tr><tr><td>3<\/td><td>Manila (MNL)<\/td><td>+639 9884 51940<\/td><td><a href=\"mailto:paa_cbto%40airasia.com\">paa_cbto@airasia.com<\/a><\/td><td>Southwing Terminal 2 Arrival area, Pasay City, Philippines<\/td><\/tr><tr><td>4<\/td><td>Jakarta (CGK)<\/td><td>+622 1559 16126<\/td><td><a href=\"mailto:iaa_cgk_cbto%40airasia.com\">iaa_cgk_cbto@airasia.com<\/a><\/td><td>Arrival Hall, Terminal 2E, Soekarno-Hatta International Airport, Tangerang, Banten, Indonesia<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AirAsia_Sales_Support_in_Japan\"><\/span>AirAsia Sales Support in Japan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AirAsia, while known for its presence in Southeast Asia,\u00a0<mark>doesn&#8217;t have physical sales offices in Japan<\/mark>\u00a0in the same way as in other regions.\u00a0However, there are channels for customer support and group bookings.\u00a0<a href=\"https:\/\/www.airasia.com\/iframe-portal\/travel-agents\/en-GB.html\">According to AirAsia&#8217;s website<\/a>, you can contact the Japan Group Desk for group bookings via phone (+815068648183) or email (japan\\_groupdesk@airasia.com) during their operating hours (Monday to Friday, 8 am &#8211; 5 pm GMT+9).\u00a0Additionally, there&#8217;s a\u00a0<a href=\"https:\/\/support.airasia.com\/s\/article\/AirAsia-Japan-Announcement?language=en_GB\">Customer Support team<\/a>\u00a0available 24\/7 via their website or email (Aaj\\_support@airasia.com).\u00a0<\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/05\/list-of-sales-office.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of list-of-sales-office.\"><\/object><a id=\"wp-block-file--media-9571f91d-9dfb-4c9a-93c1-0f5592f8e3da\" href=\"https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/05\/list-of-sales-office.pdf\">list-of-sales-office<\/a><a href=\"https:\/\/www.holidaylandmark.com\/blog\/wp-content\/uploads\/2025\/05\/list-of-sales-office.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-9571f91d-9dfb-4c9a-93c1-0f5592f8e3da\">Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>WORKING CONTACT FORM &#8211; https:\/\/support.airasia.com\/s\/article\/Sales-Office?language=ja Wherever you are in the world, know that we are only a click away. Contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23284","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts\/23284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/comments?post=23284"}],"version-history":[{"count":5,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts\/23284\/revisions"}],"predecessor-version":[{"id":23291,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/posts\/23284\/revisions\/23291"}],"wp:attachment":[{"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/media?parent=23284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/categories?post=23284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.holidaylandmark.com\/blog\/wp-json\/wp\/v2\/tags?post=23284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}