MSRTC Bus Ticket terms and Condition (Maharashtra State Road Transport Corporation)

Date updates – 27 Dec 2022

• This E-Ticket is not transferable. This E-Ticket is valid only for the details specified above. The passenger having this E-Ticket required to carry print out of this E-Ticket or to show the soft copy of E-Ticket or E-Ticket SMS sent by MSRTC/AGENT on his Mobile, Tab , Laptop, etc. Along with Photo ID Card in original like Voter ID, Pan Card, Adhar Card, Driving License, Passport etc
• Senior Citizen must carry his original photo ID as mentioned in E-Ticket or SMS during travel. Photo ID issued by appropriate authority should be enough elaborative and legible to establish a proof of age of 65 years or above and resident of State of Maharashtra.
• If passenger having concessional Ticket found without valid ID, the ticket will be treated as Invalid Ticket and amount tendered towards E-Ticket will be forfeited in default. In addition the passenger would be required to purchase a fresh ticket as a normal passenger.
• Corporation reserves the rights to change/cancel the bus service mentioned in the E-Ticket.
• Passenger will have to pay the fare difference if any in case of Revision of fare or Change of Service.
• Cancellation Rules & Refund Procedure for E-Tickets : E-Ticket cancellation is permitted through M.S.R.T.C site(public.msrtcors.com). Cancellation is allowed before 4 hours of scheduled departure time from originating bus station. In case, if passenger is absent for journey, no refund will be given to the passenger. Following cancellation charges are applicable.
• I) 10% ticket fare will get deducted if the ticket is cancelled 24 hrs. before the departure time.
• II) 25% ticket fare will get deducted if the ticket is cancelled 12 hrs. before the departure time.
• III) 50% ticket fare will get deducted if the ticket is cancelled 4 hrs. before the departure time. The departure time means departure time of the originating bus station. Reservation charges and convenience charges including GST charge are not refundable.
• The tickets booked through redBus will be cancelled only as per the RTC rules. The RTC Cancellation slabs (% fare refund) are based on the RTC rules like time of cancellation, departure time of the service and refundable/non-refundable fare components. The current cancellation amount and slab shown here is based on the approximate estimate and can change at the time of the “Final RTC Cancellation Call Time” based on the RTC rules. This cancellation info is an estimate provided for your reference and should not be treated as the actual cancellation receivable amount. The Cancellation fee and other non-refundable components will be deducted from the passenger’s ticket booking amount in real-time as per the real-time RTC cancellation rules.

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