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Citilink Airline: A Comprehensive Review of Indonesia’s Budget Carrier

Summary Table: Citilink Review

Aspect	Rating (out of 5)	Summary
Booking & Website/App Experience	★★★☆☆ (3/5)	User-friendly interface; minor translation issues; frequent promo bugs.
Check-in Process	★★★★☆ (4/5)	Smooth online and app check-in; airport process fast with e-boarding.
Airport Experience	★★★☆☆ (3/5)	Operates from major Indonesian airports; basic amenities; limited lounges.
Punctuality	★★★☆☆ (3/5)	Average on-time performance; weather and congestion affect schedule.
In-flight Comfort & Cleanliness	★★★☆☆ (3/5)	Standard LCC seating; clean cabins; tight legroom for tall passengers.
In-flight Services	★★★☆☆ (3/5)	Buy-on-board meals; courteous staff; no free entertainment.
Baggage Handling	★★★☆☆ (3/5)	Decent record; occasional delays on domestic connections.
Value for Money	★★★★☆ (4/5)	Competitive fares; good deals for short-haul routes; optional add-ons.
Overall Experience	★★★☆☆ (3/5)	Reliable for domestic budget travel; improvements needed in punctuality.

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Booking & Website/App Experience with Citilink

Rating: ★★★☆☆ (3/5)

Citilink’s website and mobile app are fairly easy to use, offering a clean design and intuitive flight search. Promo fares are often advertised but occasionally glitch during checkout. English translation is available but incomplete on some pages. Payment options include local e-wallets and international cards, which is a plus for foreign travelers.

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Check-in Process with Citilink

Rating: ★★★★☆ (4/5)

Check-in is available via the website, mobile app, and airport kiosks. Passengers typically report fast and smooth online check-in with instant e-boarding passes. At airports like Soekarno-Hatta and Juanda, the process is efficient, though lines can build up during peak hours. Airport staff are helpful and courteous.

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Airport Experience for Citilink

Rating: ★★★☆☆ (3/5)

Citilink mainly operates from major Indonesian airports such as CGK (Jakarta) and DPS (Bali). The experience varies by airport, with larger hubs offering decent facilities. However, amenities like lounges and dining options are limited, especially in smaller domestic terminals. Boarding is generally well-managed despite occasional delays.

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Punctuality of Citilink

Rating: ★★★☆☆ (3/5)

Citilink’s on-time performance is average. Many flights depart on schedule, but delays are not uncommon—especially during rainy season or on busy routes like Jakarta–Surabaya. Communication during delays is modest, and real-time updates via app notifications are inconsistent.

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In-flight Comfort & Cleanliness of Citilink

Rating: ★★★☆☆ (3/5)

As a low-cost carrier, Citilink offers standard seating with limited legroom. The Airbus A320s are modern and well-maintained. Cabins are clean, and tray tables and lavatories are regularly sanitized. Tall passengers may find longer flights uncomfortable due to tight pitch, but the airline does offer extra-legroom seats for a fee.

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In-flight Services of Citilink

Rating: ★★★☆☆ (3/5)

Citilink offers paid meal options onboard, which include a variety of local dishes like nasi goreng and mie ayam. No complimentary meals or beverages are provided. Entertainment systems are absent, though some flights offer a digital entertainment portal through personal devices. Flight attendants are polite and professional.

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Baggage Handling of Citilink

Rating: ★★★☆☆ (3/5)

Citilink generally maintains a decent baggage handling record. For domestic flights, checked baggage sometimes arrives slightly late, especially with connecting routes. The airline’s baggage tracking and customer support process is functional but could be improved with clearer updates and faster response times.

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Value for Money of Citilink

Rating: ★★★★☆ (4/5)

For travelers seeking low-cost domestic or short international flights in Southeast Asia, Citilink is competitively priced. Frequent deals and bundled fares offer good value, though services like baggage, meals, and seat selection are charged separately. Booking during flash sales can yield excellent savings.

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Overall Experience of Citilink

Rating: ★★★☆☆ (3/5)

Citilink is a reliable budget option for travel within Indonesia and nearby regions. With efficient check-in, fair pricing, and clean aircraft, it delivers on essential service expectations. However, improvement in punctuality, in-flight amenities, and app stability would enhance the overall experience.

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Final Verdict of Citilink

Citilink is a solid contender among Asia’s budget airlines. It strikes a balance between affordability and efficiency, making it a go-to option for no-frills domestic travel in Indonesia. While it doesn’t offer luxury, it succeeds in providing a clean, safe, and reasonably on-time journey—especially for travelers who pack light and plan ahead.

Final Rating: ★★★☆☆ (3/5)

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References:

• Skytrax Customer Reviews – Citilink
• Tripadvisor Reviews on Citilink
• Flight-Report.com Citilink Passenger Feedback
• Citilink Official Website
• Wikipedia – Citilink

Note: This review is based on publicly available data and aggregated passenger feedback as of July 2025. Experiences may vary depending on route and season.

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