Cambodia Angkor Air: A Comprehensive Review of Cambodia’s Flag Carrier

Cambodia Angkor Air: A Comprehensive Review of Cambodia’s Flag Carrier

Summary Table: Cambodia Angkor Air Review

Aspect	Rating (out of 5)	Summary
Booking & Website/App Experience	★★☆☆☆ (2/5)	Outdated website; limited app functionality; poor UX for international travelers.
Check-in Process	★★★☆☆ (3/5)	Online check-in not always available; airport process generally smooth.
Airport Experience	★★★☆☆ (3/5)	Decent facilities in Siem Reap & Phnom Penh; minimal shopping/dining options.
Punctuality	★★★☆☆ (3/5)	Mixed record; common delays on regional routes; minimal disruption updates.
In-flight Comfort & Cleanliness	★★★☆☆ (3/5)	Clean cabins; older aircraft; basic seating with limited legroom.
In-flight Services	★★☆☆☆ (2/5)	Basic refreshments; limited to no entertainment; minimal service offerings.
Baggage Handling	★★★☆☆ (3/5)	Generally on time; some reports of delays and misrouted bags.
Value for Money	★★★☆☆ (3/5)	Reasonable fares for regional travel; lacks perks or bundled services.
Overall Experience	★★★☆☆ (3/5)	Functional for short regional flights; limited features for global travelers.

---

Booking & Website/App Experience with Cambodia Angkor Air

Rating: ★★☆☆☆ (2/5)

The airline’s official website feels outdated and lacks smooth navigation. Booking is possible online, but issues like timeouts and poor language localization (especially for non-Khmer speakers) can hinder the experience. The mobile app offers limited functionality, mainly suitable for checking flight status rather than managing bookings or digital check-ins.

---

Check-in Process with Cambodia Angkor Air

Rating: ★★★☆☆ (3/5)

While Cambodia Angkor Air offers online check-in, it’s not consistently available for all routes. Most travelers rely on airport counters for check-in, which are generally quick and efficient at Cambodian hubs like Phnom Penh and Siem Reap. However, during peak hours, counters can become congested, and staff capacity may feel stretched.

---

Airport Experience for Cambodia Angkor Air

Rating: ★★★☆☆ (3/5)

Operating primarily out of Phnom Penh International Airport (PNH) and Siem Reap International Airport (SAI), Cambodia Angkor Air provides a modest but functional ground experience. Airports are clean and easy to navigate, though facilities are basic with limited food, shopping, or relaxation areas. Lounge access is minimal or unavailable for Economy travelers.

---

Punctuality of Cambodia Angkor Air

Rating: ★★★☆☆ (3/5)

The airline has an average record of punctuality. While many domestic and short regional flights are on time, delays are not uncommon, especially on Vietnam or China-bound routes. Communication regarding delays or disruptions is limited, both at the airport and via app/email.

---

In-flight Comfort & Cleanliness of Cambodia Angkor Air

Rating: ★★★☆☆ (3/5)

Cabins are generally clean and presentable. The airline operates ATR 72 turboprops and Airbus A320 family aircraft—both of which are aging and may show signs of wear. Seating is basic with minimal recline and tight legroom in Economy. No personal entertainment systems or USB ports are available on most flights.

---

In-flight Services of Cambodia Angkor Air

Rating: ★★☆☆☆ (2/5)

Service offerings are limited. Short-haul routes offer complimentary bottled water and light snacks, but no hot meals or entertainment options. There’s no in-flight Wi-Fi. Cabin crew are polite but service may feel rushed due to short flight durations and minimal staffing.

---

Baggage Handling of Cambodia Angkor Air

Rating: ★★★☆☆ (3/5)

Baggage services are average. Checked bags typically arrive on time, though some travelers have reported occasional delays or misrouting on connecting flights, particularly via Hanoi or Ho Chi Minh City (Vietnam Airlines codeshare). Lost baggage support can be slow to respond.

---

Value for Money of Cambodia Angkor Air

Rating: ★★★☆☆ (3/5)

The airline provides decent value for money, especially for domestic or regional Southeast Asia flights. Prices are competitive, and while the onboard service is basic, the flights are often short enough to manage without frills. Additional charges for checked baggage or seat selection apply on some fare classes.

---

Overall Experience of Cambodia Angkor Air

Rating: ★★★☆☆ (3/5)

Cambodia Angkor Air delivers a functional flying experience suited for short-haul travel in Southeast Asia. It serves as a practical choice for reaching Cambodia’s main cities or connecting to neighboring countries. While it lacks premium features and polish, it remains a viable regional option, especially if convenience and direct routing are priorities.

---

Final Verdict of Cambodia Angkor Air

Cambodia Angkor Air is a budget-friendly, no-frills airline tailored for travelers navigating Cambodia and nearby countries. Though its fleet and services could use modernization, the airline fulfills its role as a regional connector. With targeted upgrades in digital experience, aircraft comfort, and service delivery, Cambodia Angkor Air could improve its appeal to both tourists and frequent regional flyers.

Final Rating: ★★★☆☆ (3/5)

---

References:

• Tripadvisor – Cambodia Angkor Air Reviews
• Skytrax Customer Feedback
• Flight-Report Passenger Reviews
• Cambodia Angkor Air Official Website
• Wikipedia – Cambodia Angkor Air

Note: This review is based on aggregated user experiences and publicly available data as of July 2025. Your individual experience may vary.

---