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Table of Contents

Brussels Airlines: A Comprehensive Review of Belgium’s Flag Carrier

Summary Table: Brussels Airlines Review

Aspect	Rating (out of 5)	Summary
Booking & Website/App Experience	★★★☆☆ (3/5)	Clean design; functional interface; minor glitches on mobile version.
Check-in Process	★★★★☆ (4/5)	Efficient online check-in; smooth airport process with self-service kiosks.
Airport Experience	★★★★☆ (4/5)	Operates from Brussels Airport; modern, organized, and traveler-friendly.
Punctuality	★★★☆☆ (3/5)	Decent on-time record; occasional delays during peak European travel.
In-flight Comfort & Cleanliness	★★★★☆ (4/5)	Comfortable seating; clean cabins; well-maintained aircraft.
In-flight Services	★★★☆☆ (3/5)	Complimentary drinks; paid meals; limited entertainment on short-haul.
Baggage Handling	★★★☆☆ (3/5)	Generally reliable; occasional delays during layovers.
Value for Money	★★★☆☆ (3/5)	Reasonable fares; added costs for extras like baggage and meals.
Overall Experience	★★★☆☆ (3/5)	Solid European carrier; best suited for intra-European and EU-Africa routes.

Booking & Website/App Experience with Brussels Airlines

Rating: ★★★☆☆ (3/5)

Brussels Airlines provides a clean and intuitive booking experience on its official website. The desktop version is reliable and supports multiple languages, including English, French, Dutch, and German. The mobile app is functional, though users have reported occasional issues with login persistence and loading speeds. Payment options are flexible, but customization features (like seat upgrades or special meals) can be difficult to find during checkout.

Check-in Process with Brussels Airlines

Rating: ★★★★☆ (4/5)

Passengers can check in online starting 24 hours before departure. The process is generally seamless, allowing passengers to choose seats, add frequent flyer numbers, and receive mobile boarding passes. At the airport, self-service kiosks and staffed counters help reduce wait times. Brussels Airlines excels here, especially for short-haul and intra-EU travelers.

Airport Experience for Brussels Airlines

Rating: ★★★★☆ (4/5)

Brussels Airlines operates primarily out of Brussels Airport (BRU), one of Europe’s most accessible and modern hubs. The airport is well-organized, clean, and features a wide array of restaurants, duty-free shops, and lounges—including the airline’s THE LOFT lounge for Business Class and Star Alliance Gold members. While security queues can lengthen during peak hours, overall efficiency remains high.

Punctuality of Brussels Airlines

Rating: ★★★☆☆ (3/5)

Brussels Airlines has a moderate punctuality record, with most delays occurring on short-haul flights within Europe. Disruptions are typically due to weather or air traffic control congestion. Passengers appreciate the airline’s reasonable transparency when delays occur, but real-time updates via app notifications could be improved.

In-flight Comfort & Cleanliness of Brussels Airlines

Rating: ★★★★☆ (4/5)

Cabin cleanliness is a strong point for Brussels Airlines. Economy seats are adequately spaced for short- and medium-haul flights, while Business Class offers spacious reclining seats with generous legroom. The newer Airbus A330s on long-haul routes feature modern interiors and upgraded comfort levels. Lavatories are regularly serviced, and cabins are well-lit and tidy.

In-flight Services of Brussels Airlines

Rating: ★★★☆☆ (3/5)

Brussels Airlines provides complimentary beverages (water, juice, coffee/tea) on most flights. Meals are available for purchase in Economy class on intra-European routes, while long-haul flights include free meals. In-flight entertainment is limited or absent on shorter flights but sufficient on intercontinental routes, offering movies, music, and games via personal screens. The cabin crew is generally friendly, though service quality can vary depending on route and load.

Baggage Handling of Brussels Airlines

Rating: ★★★☆☆ (3/5)

Baggage handling is mostly reliable. While mishandling incidents are low, there have been reports of luggage arriving late on connecting flights through Brussels. The airline’s baggage service center responds to claims reasonably well, though resolution times can be longer than ideal. Checked baggage allowances depend on fare class, with Economy Light offering carry-on only.

Value for Money of Brussels Airlines

Rating: ★★★☆☆ (3/5)

Brussels Airlines is competitively priced within the European market, particularly on flights to Africa and across the EU. However, many amenities such as checked bags, in-flight meals, and seat selection come with additional charges in Economy Light fares. The value proposition is fair, especially if you fly under their frequent flyer program, Miles & More.

Overall Experience of Brussels Airlines

Rating: ★★★☆☆ (3/5)

Brussels Airlines offers a dependable travel experience for both business and leisure travelers. With a well-maintained fleet, strong ground infrastructure, and a growing global network—particularly in Africa—it remains a solid choice. Areas like digital experience and in-flight entertainment could benefit from modernization, but for regional flights or routes to Africa, Brussels Airlines holds its ground among European carriers.

Final Verdict of Brussels Airlines

Brussels Airlines is a practical, no-nonsense airline offering reliable connectivity within Europe and to several African destinations. While it doesn’t promise luxury, it delivers respectable service and efficiency, especially for passengers who prioritize direct routes and clean cabins. The experience can be elevated by booking higher fare classes or joining the Lufthansa Group’s frequent flyer program.