Here’s a detailed, structured, and professional review of Biman Bangladesh Airlines, blending real passenger feedback with in-depth insights. Organized into clearly rated sections with summary tables, it’s ideal for a travel blog or review platform.

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✈️ Biman Bangladesh Airlines – A Flag Carrier’s Journey Toward Modernization

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1. Booking & Website/App Experience

Rating: ★★★☆☆ (3/5)

Pros	Cons
Online e-ticketing via Amadeus; mobile app available since 2019	Website navigation clunky, optional services confusing
Can select special meals and seat upgrades at booking	Limited OTA availability, poor fare transparency

Summary:
Biman’s integration of e-ticketing and mobile app reflects modernization efforts. However, the booking interface feels outdated, and extras like seats, meals, and luggage aren’t clearly presented upfront. This can lead to confusion and surprises during payment.

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2. Check-in Process

Rating: ★★☆☆☆ (2/5)

Pros	Cons
Online check-in implemented	On-site check-in notoriously slow; long queues
Business-class desks available	Staff sometimes rude; misbookings reported

Summary:
While online check-in is a plus, airport procedures lag behind. Travelers report excessive wait times at check-in counters, occasional misfiled reservations, and unhelpful ground staff behaviors .

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3. Airport Experience

Rating: ★★★★☆ (4/5)

Pros	Cons
Business-class lounges in Dhaka are decent	Some ground interactions disorganized; queues confusing

Summary:
Dhaka’s airport lounge experience, particularly ‘Maslin’ for business travelers, receives positive reviews . Still, inconsistent ground handling, roped-off counters, and overcrowding indicate room for improvement.

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4. Flight Punctuality & Reliability

Rating: ★★★☆☆ (3/5)

Observations
On-time arrivals often praised by reviewers
Delays are frequent—half-hour to multi-hour—especially regional flights
Major incidents (e.g., over 1‑hour delays) frequently cited

Summary:
Punctuality on some routes is steady, though consistency lacks. Both short-haul and regional flights are prone to delays of 30 minutes or more. While not uncommon for national airlines, improved schedule handling is needed.

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5. In-flight Comfort & Cleanliness

Rating: ★★★★☆ (4/5)

Pros	Cons
Well-organized seating; cabins clean
Newer 777/787 aircraft with personal IFE, Wi‑Fi, live TV	Older planes still in rotation; smaller legroom on 737s/Q400s

Summary:
Biman’s fleet modernization brings a significant buoy in comfort. Personal screens, streaming service, and Wi‑Fi are offers on newer aircraft . However, older aircraft still depress the overall comfort experience.

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6. In-flight Services (Crew & Catering)

Rating: ★★★★☆ (4/5)

Pros	Cons
Crew praised as friendly, helpful, professional	Spot inconsistencies; occasional unhelpful staff reported
Diverse meal options: halal, diabetic, children’s; business-class À la carte	Quality varies; economy meals average

Summary:
Crew consistently receives praise for warmth and professionalism . Catering options are varied and suitable—but delivery and consistency differ across flights.

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7. Baggage Handling

Rating: ★★★☆☆ (3/5)

Pros	Cons
Clear baggage allowances with loyalty perks	Occasional misplacement or delay of bags; ground staff errors reported

Summary:
While baggage is handled transparently under regular policies, incidents of lost/misdirected luggage emerge sporadically. Frequent flyers have reported lapses in follow-through.

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8. Safety & Incidents

Rating: ★★★★☆ (4/5)

Notable Events
No fatal accidents in recent history; 2019 Q400 runway excursion injured 20, but no deaths
Hijacking attempt of Flight 147 in 2019 was resolved safely—no casualties
Upgraded fleet certified safe by EASA and IATA OSAs

Summary:
Biman shows a commendable safety record. Though serious incidents occurred, each was handled without loss of life. Certifications from international authorities add credence to safety standards .

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9. Value for Money

Rating: ★★★★☆ (4/5)

Advantages	Caveats
Competitive fares for international / regional flights	Extra costs for seats, upgrades, lounge access
Strong service and modernized fleet offers value relative to peers	Inconsistent service quality can affect perceived value

Summary:
For a national carrier, Biman delivers solid value—especially on long-haul and business-class bookings. The experience includes modern amenities and good service. In-flight consistency issues and added fee expectations temper its value.

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📊 Overall Summary Table

Category	Rating
Booking & Website/App	★★★☆☆
Check-in Process	★★☆☆☆
Airport Experience	★★★★☆
Punctuality & Reliability	★★★☆☆
In‑Flight Comfort	★★★★☆
Crew & Catering	★★★★☆
Baggage Handling	★★★☆☆
Safety & Incident Management	★★★★☆
Value for Money	★★★★☆
Overall Experience	★★★★☆

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🏁 Final Verdict

Biman Bangladesh Airlines has made significant strides in fleet modernization, comfort, and service quality. Its ongoing transformation into a globally competitive flag carrier is evident, with modern planes, personal entertainment, Wi‑Fi, and improved in-flight dining. The cabin crew remains a strong asset.

Major Strengths:

• Modern amenities on newer aircraft (IFE + Wi‑Fi)
• Friendly, accommodating crew consistently earn praise
• Competitive pricing, especially on premium routes

Areas to Improve:

• Check-in and ground handling must be streamlined and professionalized
• Punctuality needs consistency
• Older airframes still in rotation contribute to variability in experience

Who Should Fly Biman?
Tech-savvy travelers prioritizing comfort and modern amenities for long-haul or regional flights. Business-class travelers benefit from lounge access and à la carte meals.

Who Might Be Disappointed?
Passengers expecting seamless check-in, perfect punctuality, or ultra-modern on-ground services may feel let down.

Final Overall Rating:
★★★½☆ / 5 – A flag carrier on a clear path to excellence, but with notable areas still under development.

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This review is based on public feedback and airline data as of mid-2025. Individual experiences will vary.