AirAsia Customer Support

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WORKING CONTACT FORM – https://support.airasia.com/s/article/Sales-Office?language=ja

Wherever you are in the world, know that we are only a click away. Contact us at any of our Customer Support lines using the contact details and numbers listed below.

For an instant response 24 hours a day and urgent assistance, please Chat with AskBo via AirAsia MOVE website/app or support page by following the steps below:

i. Chat with AskBo and select ‘AirAsia Flights‘. Then you may choose from the list option that matched your inquiry.  

AustraliaAirAsia & AirAsia X flights(Voicemail Service)+6123813838824 hoursMonday to Sunday
Mainland ChinaAirAsia & AirAsia X flights(Customer Support Line)+8620666188558am – 9pm (GMT+8)Monday to Sunday
IndonesiaAirAsia & AirAsia X flights(Voicemail service)+62212927088024 hoursMonday to Sunday
JapanAirAsia & AirAsia X flights(Voicemail service)+8133527789824 hoursMonday to Sunday
South KoreaAirAsia & AirAsia X flights(Voicemail service)+82261383444.24 hours

Monday to Sunday
Taiwan, ChinaAirAsia & AirAsia X flights(Customer Support Line)+8862772830808am – 9pm (GMT+8)Monday to Sunday

Important Link

Lost / Damaged / Delayed Baggage

  • For any query/complaint related to lost / damaged / delayed baggage, you can contact to the customer support.
  • If your baggage is damaged, then you have to report it within 7 working days.
  • If your baggage is delayed, then you have to report it within 21 working days.
  • For more information Please Read .

India Sales Offices

Sr No.LocationContact No.EmailOperation Hours (GMT +5.30)Address
1New DelhiNational Help Desk: 18001033587
Landline No.:(+91) 1141336650
reservations.airasia@apgindia.co.in , groups.airasia@apgindia.co.in ,
sales.airasia@apgindia.co.in
Mon-Fri, 9:30am-6:30pm
Sat, 9:30am-4pm
Apg Group India Private Limited (Thai Airasia X – General Sales Agent Gsa
Plot # 8 & 9, C-6 & 7,Vasant Kunj, New Delhi 110070, India
2Tamil Nadu18002021065maa@trackholidays.comMon-Fri, 9:30am-6pm
Sat, 9:30am-1:30pm
Track Holidays Private Limited (Chennai)
#123/124, Ispahani Centre, Nungambakkam High Road, (Near Income Tax Office)Nungambakkam,
Chennai 600 034, Tamil Nadu, India
3Kerala18002021067cok@trackholidays.comMon-Fri, 9:30am-6pm
Sat, 9:30am-1:30pm
Track Holidays Private Limited (Kochi)
Krishananjali, 61/2820, Ground Floor, Ravi Puram,
Kochi-682016, India Krishananjali, 61/2820, Ground Floor, Ravi Puram, Kochi-682016, India

Global Sales Offices

Global Baggage Contact Details

Sr No.LocationContact No.EmailAddress
1Kuala Lumpur (KUL)+603 8778 5495, +603 8778 5494gtr_kul_cbto@groundteamred.comLevel 2, Terminal KLIA2, KL International Airport, Jalan KLIA2, 64000 KLIA, Selangor Darul Ehsan
2Don Mueang (DMK)+662 562 5869 (International Flights)
+662 535 4663 (Domestic Flights)
taa_dmk_cbto@airasia.comNo.222 Don Mueang International Airport, 3rd floor Central Office Building Room No. 3200, Vibhavadi Rangsit Road, Sanambin, Don Mueang, Bangkok 10210
3Manila (MNL)+639 9884 51940paa_cbto@airasia.comSouthwing Terminal 2 Arrival area, Pasay City, Philippines
4Jakarta (CGK)+622 1559 16126iaa_cgk_cbto@airasia.comArrival Hall, Terminal 2E, Soekarno-Hatta International Airport, Tangerang, Banten, Indonesia

AirAsia Sales Support in Japan

AirAsia, while known for its presence in Southeast Asia, doesn’t have physical sales offices in Japan in the same way as in other regions. However, there are channels for customer support and group bookings. According to AirAsia’s website, you can contact the Japan Group Desk for group bookings via phone (+815068648183) or email (japan\_groupdesk@airasia.com) during their operating hours (Monday to Friday, 8 am – 5 pm GMT+9). Additionally, there’s a Customer Support team available 24/7 via their website or email (Aaj\_support@airasia.com). 

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