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WORKING CONTACT FORM – https://support.airasia.com/s/article/Sales-Office?language=ja
Wherever you are in the world, know that we are only a click away. Contact us at any of our Customer Support lines using the contact details and numbers listed below.
For an instant response 24 hours a day and urgent assistance, please Chat with AskBo via AirAsia MOVE website/app or support page by following the steps below:
i. Chat with AskBo and select ‘AirAsia Flights‘. Then you may choose from the list option that matched your inquiry.
| Australia | AirAsia & AirAsia X flights(Voicemail Service) | +61238138388 | 24 hoursMonday to Sunday |
| Mainland China | AirAsia & AirAsia X flights(Customer Support Line) | +862066618855 | 8am – 9pm (GMT+8)Monday to Sunday |
| Indonesia | AirAsia & AirAsia X flights(Voicemail service) | +622129270880 | 24 hoursMonday to Sunday |
| Japan | AirAsia & AirAsia X flights(Voicemail service) | +81335277898 | 24 hoursMonday to Sunday |
| South Korea | AirAsia & AirAsia X flights(Voicemail service) | +82261383444. | 24 hours Monday to Sunday |
| Taiwan, China | AirAsia & AirAsia X flights(Customer Support Line) | +886277283080 | 8am – 9pm (GMT+8)Monday to Sunday |
Important Link
Lost / Damaged / Delayed Baggage
- For any query/complaint related to lost / damaged / delayed baggage, you can contact to the customer support.
- If your baggage is damaged, then you have to report it within 7 working days.
- If your baggage is delayed, then you have to report it within 21 working days.
- For more information Please Read .
India Sales Offices
| Sr No. | Location | Contact No. | Operation Hours (GMT +5.30) | Address | |
|---|---|---|---|---|---|
| 1 | New Delhi | National Help Desk: 18001033587 Landline No.:(+91) 1141336650 | reservations.airasia@apgindia.co.in , groups.airasia@apgindia.co.in , sales.airasia@apgindia.co.in | Mon-Fri, 9:30am-6:30pm Sat, 9:30am-4pm | Apg Group India Private Limited (Thai Airasia X – General Sales Agent Gsa Plot # 8 & 9, C-6 & 7,Vasant Kunj, New Delhi 110070, India |
| 2 | Tamil Nadu | 18002021065 | maa@trackholidays.com | Mon-Fri, 9:30am-6pm Sat, 9:30am-1:30pm | Track Holidays Private Limited (Chennai) #123/124, Ispahani Centre, Nungambakkam High Road, (Near Income Tax Office)Nungambakkam, Chennai 600 034, Tamil Nadu, India |
| 3 | Kerala | 18002021067 | cok@trackholidays.com | Mon-Fri, 9:30am-6pm Sat, 9:30am-1:30pm | Track Holidays Private Limited (Kochi) Krishananjali, 61/2820, Ground Floor, Ravi Puram, Kochi-682016, India Krishananjali, 61/2820, Ground Floor, Ravi Puram, Kochi-682016, India |
Global Sales Offices
Global Baggage Contact Details
| Sr No. | Location | Contact No. | Address | |
|---|---|---|---|---|
| 1 | Kuala Lumpur (KUL) | +603 8778 5495, +603 8778 5494 | gtr_kul_cbto@groundteamred.com | Level 2, Terminal KLIA2, KL International Airport, Jalan KLIA2, 64000 KLIA, Selangor Darul Ehsan |
| 2 | Don Mueang (DMK) | +662 562 5869 (International Flights) +662 535 4663 (Domestic Flights) | taa_dmk_cbto@airasia.com | No.222 Don Mueang International Airport, 3rd floor Central Office Building Room No. 3200, Vibhavadi Rangsit Road, Sanambin, Don Mueang, Bangkok 10210 |
| 3 | Manila (MNL) | +639 9884 51940 | paa_cbto@airasia.com | Southwing Terminal 2 Arrival area, Pasay City, Philippines |
| 4 | Jakarta (CGK) | +622 1559 16126 | iaa_cgk_cbto@airasia.com | Arrival Hall, Terminal 2E, Soekarno-Hatta International Airport, Tangerang, Banten, Indonesia |
AirAsia Sales Support in Japan
AirAsia, while known for its presence in Southeast Asia, doesn’t have physical sales offices in Japan in the same way as in other regions. However, there are channels for customer support and group bookings. According to AirAsia’s website, you can contact the Japan Group Desk for group bookings via phone (+815068648183) or email (japan\_groupdesk@airasia.com) during their operating hours (Monday to Friday, 8 am – 5 pm GMT+9). Additionally, there’s a Customer Support team available 24/7 via their website or email (Aaj\_support@airasia.com).
