Aeroflot Airlines: A Comprehensive Review of Russia’s Flag Carrier

Aeroflot Airlines: A Comprehensive Review of Russia’s Flag Carrier

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Summary Table: Aeroflot Airlines Review

Aspect	Rating (out of 5)	Summary
Booking & Website/App Experience	★★★☆☆ (3/5)	Straightforward booking; English version has translation issues; app lacks features.
Check-in Process	★★★☆☆ (3/5)	Multiple options; online check-in issues with third-party bookings; long airport queues.
Airport Experience	★★★☆☆ (3/5)	Clean and well-maintained; long security lines; crowded lounges.
Punctuality	★★★☆☆ (3/5)	Moderate punctuality; delays on domestic routes; limited communication during disruptions.
In-flight Comfort & Cleanliness	★★★★☆ (4/5)	Modern aircraft; comfortable seating; consistent cabin cleanliness.
In-flight Services	★★★★☆ (4/5)	Attentive crew; quality meals; limited entertainment selection.
Baggage Handling	★★☆☆☆ (2/5)	Reports of delayed/damaged/lost luggage; cumbersome resolution process.
Value for Money	★★★☆☆ (3/5)	Competitive pricing; additional fees increase overall cost.
Overall Experience	★★★☆☆ (3/5)	Competent travel experience; areas for improvement in baggage handling and customer service.

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Booking & Website/App Experience with Aeroflot

Rating: ★★★☆☆ (3/5)

Aeroflot’s official website and mobile application offer a straightforward booking process. Users can easily search for flights, select seats, and manage bookings. However, some passengers have reported challenges with the English version of the website, citing occasional translation issues and limited functionality compared to the Russian version. Additionally, the mobile app lacks some features found on competitor platforms, such as real-time flight updates and integrated customer support chat.

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Check-in Process with Aeroflot

Rating: ★★★☆☆ (3/5)

Aeroflot provides multiple check-in options, including online, mobile, and airport kiosks. Online check-in opens 24 hours before departure, allowing passengers to select seats and obtain boarding passes. While the process is generally smooth, some travelers have experienced issues with the online check-in system, particularly when booking through third-party websites. At the airport, check-in counters are adequately staffed, but during peak hours, long queues can form, leading to extended wait times.

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Airport Experience for Aeroflot

Rating: ★★★☆☆ (3/5)

Aeroflot’s primary hub, Sheremetyevo International Airport in Moscow, offers a range of amenities, including lounges, dining options, and duty-free shops. The airport is clean and well-maintained, with clear signage in both Russian and English. However, some passengers have noted that security and passport control lines can be lengthy, especially during busy travel periods. Additionally, while Aeroflot’s lounges provide comfortable seating and refreshments, they can become crowded, limiting the availability of amenities.

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Punctuality of Aeroflot

Rating: ★★★☆☆ (3/5)

Aeroflot maintains a moderate record for punctuality. Many flights depart and arrive on time, but delays are not uncommon, particularly on domestic routes. Factors contributing to delays include weather conditions, air traffic congestion, and operational challenges. Passengers have reported that communication regarding delays can be limited, leading to frustration and uncertainty during travel disruptions.

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In-flight Comfort & Cleanliness of Aeroflot

Rating: ★★★★☆ (4/5)

Aeroflot’s fleet includes modern aircraft such as the Airbus A350 and Boeing 777, offering comfortable seating and clean cabins. Economy class seats provide adequate legroom and recline, while business class features lie-flat seats and enhanced privacy. Cabin cleanliness is consistently maintained, with regular cleaning and well-stocked lavatories. However, some older aircraft in the fleet may have less modern interiors, affecting overall comfort.

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In-flight Services of Aeroflot

Rating: ★★★★☆ (4/5)

Aeroflot offers a commendable in-flight service, with attentive cabin crew and a selection of meals and beverages. On long-haul flights, passengers receive complimentary meals, which include a choice of entrees, salads, desserts, and beverages. The quality of meals is generally good, with options catering to various dietary requirements. In-flight entertainment systems provide a range of movies, TV shows, and music, though the selection may be limited compared to other international carriers.

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Baggage Handling of Aeroflot

Rating: ★★☆☆☆ (2/5)

Baggage handling is an area where Aeroflot has received criticism. Passengers have reported instances of delayed, damaged, or lost luggage, particularly during transfers at Sheremetyevo International Airport. The process for reporting and resolving baggage issues can be cumbersome, with limited communication from the airline’s customer service. Improving the efficiency and reliability of baggage handling would enhance the overall travel experience.

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Value for Money of Aeroflot

Rating: ★★★☆☆ (3/5)

Aeroflot offers competitive pricing, especially on routes between Europe and Asia. The airline provides a balance between cost and service quality, with complimentary meals and beverages included in the ticket price. However, additional fees for services such as seat selection and extra baggage can increase the overall cost. While the airline delivers a satisfactory experience for the price, there is room for improvement in areas like customer service and punctuality.

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Overall Experience of Aeroflot

Rating: ★★★☆☆ (3/5)

Aeroflot delivers a competent travel experience, with strengths in in-flight comfort and services. The airline’s modern fleet and attentive cabin crew contribute positively to the journey. However, challenges in areas such as baggage handling, punctuality, and customer service impact the overall experience. For travelers seeking a cost-effective option with reasonable amenities, Aeroflot remains a viable choice, particularly on routes where it offers direct flights.

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Final Verdict of Aeroflot

Aeroflot stands as a prominent player in the aviation industry, offering a blend of affordability and service quality. While the airline excels in providing comfortable seating and satisfactory in-flight services, areas like baggage handling and customer support require attention. Travelers considering Aeroflot should weigh the pros and cons, keeping in mind the potential for delays and baggage issues. With targeted improvements, Aeroflot has the potential to elevate its standing among international carriers.

Final Rating: ★★★☆☆ (3/5)

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References:

1. Tripadvisor Reviews on Aeroflot Airlines
2. Skytrax Customer Reviews
3. Flight-Report Passenger Reviews
4. The Points Guy: Aeroflot Economy Review
5. Wikipedia Article on Aeroflot

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Note: This review is based on aggregated user experiences and publicly available information as of May 2025. Individual experiences may vary.